Citynowcasino takes your privacy very seriously. This document clearly explains how we collect, use, store, and protect your personal data — as well as the rights you hold as a citynowcasino platform user.
By using the citynowcasino platform, you agree to the collection and use of your personal data as described in this Privacy Policy. This document should be read together with the citynowcasino Terms and Conditions for a comprehensive understanding of your rights and responsibilities as a user.
Citynowcasino ("we", "Platform") is committed to protecting the privacy and personal data of every user who registers and uses our platform. This Privacy Policy transparently explains how citynowcasino manages the information you provide to us — from initial registration through every transaction and interaction that takes place on the platform.
We understand that trust is earned, not demanded. We are therefore committed to always being transparent about our privacy practices, giving you meaningful control over your data, and protecting your personal information using industry-leading security measures.
This policy is formulated in accordance with internationally recognised data protection requirements and applies to all citynowcasino users regardless of their geographic location.
Citynowcasino only collects personal data that is strictly necessary to provide the platform's services to you. We do not collect excessive or irrelevant data beyond the scope of our service. Generally, the data we collect falls into the following categories:
Citynowcasino does not store full credit or debit card numbers on our servers. All payment processing is conducted through third-party payment gateways that comply with PCI DSS standards, ensuring your sensitive financial information is never stored directly by citynowcasino.
The personal data we collect is used solely for legitimate purposes as clearly stated herein. citynowcasino will not use your data for purposes unrelated to the platform's services without obtaining your consent first:
Citynowcasino processes your personal data on the basis of one or more of the following valid legal grounds, depending on the type of data and purpose of processing:
Citynowcasino does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. However, there are limited circumstances in which we may share your data with certain parties:
Citynowcasino works with carefully selected third-party service providers to support platform operations, including payment processors, cloud service providers, and technical support teams. All such third parties are required to comply with strict data protection standards and are only permitted to process your data in accordance with citynowcasino's instructions.
Citynowcasino may be required to disclose your data to government authorities, law enforcement bodies, or courts where obligated to do so by applicable law, a valid warrant, or court order. In such circumstances, we will disclose only the minimum data necessary.
If citynowcasino is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified in advance should this occur, and any new applicable privacy policy will be communicated to you.
Every third party that receives data from citynowcasino is required to sign a strict data processing agreement. They may only use your data for agreed purposes and must adhere to security standards equivalent to or higher than those applied by citynowcasino.
Citynowcasino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or in line with the periods prescribed by applicable laws and regulations. Generally:
Citynowcasino implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
Citynowcasino uses cookies and similar tracking technologies to enhance the platform experience, maintain session security, and gather analytical data that helps us understand how users interact with the platform.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the citynowcasino platform. Essential cookies cannot be disabled as they are required for the platform's core operations.
Citynowcasino recognises and respects your rights regarding your personal data. You may exercise any of the following rights by contacting the citynowcasino support team:
You have the right to obtain a copy of the personal data we hold about you. Requests can be submitted through the account settings section or by contacting citynowcasino support.
If you find that the personal data we hold is inaccurate or outdated, you have the right to request an immediate correction. Profile information can be updated through your citynowcasino account settings.
Under certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is subject to citynowcasino's legal obligations to retain certain records for specified periods.
You have the right to object to the processing of your data for specific purposes, particularly direct marketing. To stop receiving promotional communications from citynowcasino, you can update your communication preferences in your account settings.
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider. Contact citynowcasino support for more information on how to exercise this right.
Citynowcasino maintains a strict policy against the use of the platform by minors. The citynowcasino platform is exclusively for users aged 18 and above, and we do not knowingly collect or process personal data of individuals below this age limit.
All prospective users are required to verify their age during registration, and subsequent KYC verification ensures that only adults gain full access to the platform. Should citynowcasino discover that personal data of a minor has been inadvertently collected, we will take immediate action to delete that data and close the account in question.
If you suspect that someone under the age of 18 is using the citynowcasino platform, please contact our support team immediately at [email protected]. We will take immediate action to investigate and resolve the matter.
Citynowcasino reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, evolving legal requirements, or improvements to the citynowcasino platform.
Any material amendments to this Privacy Policy will be communicated to registered users via email or in-platform notification at least seven (7) days before the changes take effect. The "Updated" date displayed at the top of this page will always reflect the date of the most recent amendment.
Continued use of the citynowcasino platform after any amendment to the Privacy Policy takes effect will be deemed acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your citynowcasino account and stop using the platform.
If you have any questions, concerns, or wish to exercise your rights regarding personal data held by citynowcasino, our team is ready to assist you.
When contacting us regarding a privacy request, please include your account information so we can accurately identify your records and process your request more efficiently.
Six layers of data protection that citynowcasino implements to safeguard your privacy
All data transmitted between your device and citynowcasino servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks to safeguard online financial transactions.
Citynowcasino never sells, rents, or trades your personal data to any party for marketing purposes. Your data belongs to you — we only use it for the purposes for which you have given consent.
You have full control over your data at citynowcasino. Access, update, download, or delete your data at any time through your account settings or by contacting our support team.
Citynowcasino's privacy practices align with internationally recognised data protection standards. Regular security audits by independent bodies ensure our protective measures remain current and effective.
Don't want to receive promotional emails from citynowcasino? You can unsubscribe at any time via the link in any email or through the notification settings in your account — no hassle involved.
The citynowcasino support team operates 24/7 and is ready to assist you with any privacy or personal data enquiries. Timely responses to all privacy requests are our priority.
Citynowcasino Security Certifications & Standards
A quick overview of the types of data, purposes, and processing bases used
| Data Type | Primary Purpose | Processing Basis | Retention Period |
|---|---|---|---|
| Identity Information (Name, IC) | KYC, account verification | Legal | For the duration of the active account + 5 years |
| Email Address | Account communications, notifications | Contract | For the duration of the active account |
| Phone Number | 2FA verification, security | Contract | For the duration of the active account |
| Transaction Records | Payment processing, auditing | Legal | Minimum 5 years |
| IP Address Data | Security, fraud prevention | Legitimate Interest | 12 months |
| Game History | Responsible gaming, support | Contract | For the duration of the active account + 3 years |
| Communication Preferences | Sending promotions & offers | Until you withdraw consent |
Citynowcasino takes your privacy seriously. Join thousands of Malaysian players enjoying a safe, fair, and exciting gaming experience — with full confidence that their personal data is always protected.