Citynowcasino | Terms and Conditions – Complete Platform Usage Guide

1Acceptance of Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and citynowcasino ("Platform", "We"). These Terms apply to all users who access, register or use the services provided by citynowcasino via the citynowcasino.vu website or the official citynowcasino mobile app.

Continued use of the citynowcasino platform after any amendments to these Terms are published will be deemed acceptance of the amended terms. We encourage you to review this page periodically to ensure you are always aware of the latest applicable terms.

2Eligibility & Registration Requirements

To register and use citynowcasino services, you must meet all of the following eligibility requirements without exception:

• You are aged at least 18 years old at the date of registration. citynowcasino enforces a strict policy prohibiting underage individuals from participating in any form of gambling.
• You are registering as an individual for your own personal use, and not on behalf of any third party or business entity.
• You are not among the category of individuals prohibited by the laws or regulations of your jurisdiction from participating in online gambling activities.
• You may only have one active account only at citynowcasino. Multiple account registrations by the same individual are prohibited and may result in all associated accounts being suspended or closed.
• The information you provide during registration is accurate, complete, and current. citynowcasino reserves the right to request document verification at any time.

Citynowcasino reserves the right to verify the age, identity, and personal information of each user in accordance with applicable KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements. Failure to provide the requested verification documents within the specified timeframe may result in temporary account suspension or permanent closure.

3Player Account Management

3.1 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your citynowcasino account password and login credentials. We recommend using a strong, unique password and enabling the two-factor authentication feature available in your account security settings. citynowcasino will not be held liable for any losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login information.

3.2 Accurate Account Information

You must ensure that all information associated with your citynowcasino account — including your full name, email address, phone number, and banking details — is accurate and up to date. Any changes to your personal information must be updated in your account profile or reported to the citynowcasino support team promptly. Failure to do so may affect the processing of your withdrawals.

3.3 Prohibited Account Activities

• Using automated software, bots, or any third-party tools to influence game outcomes
• Sharing your account or granting account access to another individual
• Opening multiple accounts to claim bonus or promotional benefits more than once
• Engaging in any form of fraud, money laundering, or criminal activity through the citynowcasino platform
• Exploiting technical errors or system bugs for unfair advantage

4Deposit & Payment Methods

Citynowcasino accepts deposits via a range of secure and recognised payment methods, including FPX, local Malaysia bank transfers, and supported e-wallets. All transactions are processed through payment channels protected by 256-bit SSL encryption.

• The minimum deposit amount is subject to the selected payment method and may vary depending on current promotions
• All deposits must originate from a bank account or payment instrument registered in your own name
• Citynowcasino does not accept deposits from third parties under any circumstances
• Confirmed deposits will be credited to your account within the designated timeframe depending on the method used
• The currency used on the platform is Malaysian Ringgit (MYR) unless otherwise stated

5Withdrawal of Wins

Citynowcasino is committed to processing player withdrawal requests promptly and transparently. The following terms apply to all withdrawal requests:

5.1 Withdrawal Conditions

• KYC verification must be fully completed before your first withdrawal request can be processed
• Withdrawals must be made to a bank account or payment instrument registered in your name
• Any bonus received may be subject to minimum wagering requirements before the associated wins can be withdrawn
• Citynowcasino reserves the right to request additional documentation for withdrawals above certain limits as a security measure

5.2 Processing Timeframe

Withdrawal requests will be processed by the citynowcasino team within the stipulated timeframe. The actual duration depends on your chosen withdrawal method, your account's KYC verification status and the processing limits of the respective bank. Withdrawals via FPX and e-wallets are generally processed faster than standard bank transfers.

6citynowcasino Bonus & Promotions

Citynowcasino offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, reload bonuses, cashback, and exclusive offers for VIP members. All bonuses are subject to the specific terms stated in each promotional offer.

• Bonuses may only be claimed once per eligible offer unless otherwise stated
• The wagering requirements applicable to each bonus are as stated in the respective promotional terms
• Citynowcasino reserves the right to void any bonus found to have been misused or obtained fraudulently
• Unused bonuses within the stated validity period will expire automatically
• Citynowcasino reserves the right to modify, suspend, or terminate any promotion at any time with appropriate notice

7Game Rules & Fairness

All games in the citynowcasino lobby are operated using Random Number Generator (RNG) technology certified by recognised independent verification bodies. This ensures that every game outcome is completely random and cannot be manipulated by any party, including citynowcasino itself.

• The Return to Player (RTP) value for each game is as stated by the respective game provider
• Game results are final and may not be disputed on purely technical grounds unless there is clear evidence of a system error
• In the event of a technical disruption during a game session, citynowcasino will attempt to restore the session or refund the bet in accordance with the applicable policy
• Live casino games are operated by professional dealers following established standard game rules

8Responsible Gaming

Citynowcasino takes our social responsibility seriously. We believe gambling should be a source of entertainment only, not a means of resolving financial or emotional problems. The citynowcasino platform provides a range of tools to help players manage their gaming habits:

• Deposit Limit – Set daily, weekly, or monthly deposit limits to control your spending
• Loss Limit – Set a maximum loss limit per session or per specified time period
• Session Time Limit – Manage the time you spend on the platform by setting session time limits
• Temporary Self-Exclusion – Take a temporary break from the platform for a duration of your choosing
• Self-Exclusion – Permanently self-exclude from the platform if needed

Citynowcasino reserves the right to impose limits or restrictions on any player's account that shows signs of problem gambling, even without a request from the player concerned. We encourage players who need assistance to contact the relevant support organisations.

9Privacy & Data Protection

The collection, processing and storage of citynowcasino user personal data is carried out in accordance with our separate Privacy Policy. By accepting these Terms, you also agree to the citynowcasino Privacy Policy available on the relevant page.

In summary, citynowcasino collects only the personal data necessary for the following purposes:

• Identity verification and KYC in compliance with regulatory requirements
• Processing of deposits, withdrawals and other financial transactions
• Providing effective customer support services
• Sending relevant promotional information (with the option to unsubscribe)
• Account security maintenance and fraud prevention

Citynowcasino will not sell, rent, or disclose users' personal data to third parties without your consent, unless required by applicable laws or regulations.

10Account Termination & Closure

Citynowcasino users may close their account at any time by contacting our customer support team. Before account closure is processed, all eligible balances will be settled in accordance with the applicable withdrawal policy.

Citynowcasino reserves the right to suspend, restrict, or close any account immediately and without prior notice under the following circumstances:

• Violation of any terms within this document
• Suspected fraud, money laundering or other criminal activity
• Providing false or misleading information during registration or the KYC process
• Use of malicious software or unauthorised methods to manipulate games
• Evidence of bonus abuse or exploitation of the promotions system

In the event of account closure due to a terms violation, citynowcasino reserves the right to withhold the account balance while an investigation is conducted. Should the investigation confirm a serious breach, the amounts involved may be forfeited in full.

11citynowcasino Liability

Citynowcasino makes every effort to ensure the platform operates without interruption at all times. However, we cannot guarantee that the platform will always be free from technical issues, connectivity problems, or circumstances beyond our control.

• Citynowcasino shall not be liable for any indirect, incidental, or consequential losses arising from the use of the platform
• Citynowcasino's total liability to any user is limited to the amount deposited by that user within the 30 days preceding the claim
• Citynowcasino is not responsible for internet failures, third-party service disruptions, or force majeure events that prevent access to the platform

12Amendments to Terms and Conditions

Citynowcasino reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to registered users via email or in-platform notification at least seven (7) days before taking effect, except in cases of emergency or urgent regulatory requirements.

The date of the latest amendment will always be displayed at the top of this page. You are responsible for reviewing these Terms periodically. Continued use of citynowcasino after an amendment takes effect will be deemed acceptance of the amended terms.